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FAQs

What forms of payment do you accept?

Neb Customs accepts all major credit cards as well as PayPal and Apple Pay.

 

How secure is your site?

In your search bar, notice the locked padlock icon followed by the word “Secure” and “https” at the front of our domain name. Those 3 critical signs work together to indicate our website is secure and your personal information and credit card information are protected. 

Neb Customs has purposely chosen Shopify as its credit card processor to guarantee the safety and security of all your personal and credit card information.  Shopify encrypts that confidential data to guarantee protection of all your important information.

How private is my information?

Neb Customs does not sell your information or provide it to third parties. We only use your information to complete your order and remain in touch when you provide us permission. For more complete details, see our Privacy Policy

 

What are your shipping terms?

We notify you via email as soon as we receive your order and as soon as it ships. To ensure that our shipping costs remain as low as possible for you, our products are housed in different warehouses overseas, and may be shipped to you separately within a 12-28 day period.  

What is your refund policy?

We will accept returns of items that are unused, and in their original condition and packaging within 14 days of receiving your item. Please see our Refund Policy for complete details. 

 

How do I find out about exclusive offers and newest arrivals?

Provide us your best email address to become one of our Preferred Customers and be among the first to receive our exclusive offers and information about our newest arrivals.  

Simply scroll down to the button at the bottom of this page or send an email to service@nebcustoms.com with Preferred Customer as the Subject Heading.

 

How do I get in touch if I have a question or experience a problem?

Call 1-972-251-3104 or send an email to service@nebcustoms.com. Because we want to answer your question or resolve your problem ASAP, a real live person will respond within 24 hours.